FAQs
Who operates Cevra?
Cevra is operated by an individual seller based in Austin, Texas, USA.
Where are your products shipped from?
All orders are shipped directly from Austin, Texas within 1–2 business days.
How long does delivery take?
Standard U.S. delivery typically takes 8–11 business days after dispatch.
How do I contact customer support?
You can reach us at support@cevra.store. We respond to all inquiries within 12–24 business hours.
Can I return a product?
Yes, returns are accepted within 14 days of delivery, as long as the item is unused and in its original condition.
Please review our Refund Policy for full details.
Do you accept exchanges?
At this time, we don’t offer exchanges. If your order arrives damaged, defective, or incorrect, please contact us for help.
Where can I read your policies?
Links to our Shipping, Returns & Refunds, and Privacy Policies are available in the footer of every page.
Do you have a physical store?
No, Cevra operates online only.
How can I apply a discount code?
You can enter your discount code during checkout. Please note that codes cannot be added after an order is placed.